tag:blogger.com,1999:blog-8985375119695599206.post2818192208819037318..comments2023-03-16T04:21:23.847-05:00Comments on Red, Blue, & Green: Glasgow, Your All Digital Cable Television has ArrivedBilly Rayhttp://www.blogger.com/profile/10388845919168009946noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-8985375119695599206.post-87473524244207985872015-11-20T11:43:59.006-06:002015-11-20T11:43:59.006-06:00Unknown,
We are very sorry for all of the inconve...Unknown,<br /><br />We are very sorry for all of the inconveniences and poor service results that many are encountering relative to our digital conversion. These issues are a lot like the construction on the Interstate highways. Right now our network is littered with the digital equivalent of miles and miles of orange barrels and temporary lanes. Like a roadway construction project, it is maddening during construction, but when it is done everyone will enjoy much smoother travel. That is the place we are in on our broadband network as well.<br /><br />We have had to slow everything down while we attempt to help hundreds of our customers adapt to the new digital lineup. We really underestimated the number of old televisions and the number of folks that would need one-on-one help in getting their televisions reprogrammed. We really needed a better crystal ball. As a result, we have not completed the conversion and turned off all of the analogs. That means that a lot of other traffic is squeezed down to narrow lanes and the speed limit is reduced.<br /><br />We really hope to have all of this rectified within a few days.Billy Rayhttps://www.blogger.com/profile/10388845919168009946noreply@blogger.comtag:blogger.com,1999:blog-8985375119695599206.post-50456649406495825492015-11-20T09:06:04.222-06:002015-11-20T09:06:04.222-06:00We went from a functioning system to unreliable HD...We went from a functioning system to unreliable HD tv and unpredictable internet.<br /><br />TV: 500 no longer indicates HD; 510, which is a good PBS station, is not HD anymore. Trying to record a program for later viewing results in intermittent loss of audio, picture freezing, and square spots.<br /><br /><br />Internet: Frequent slow speeds, or unable to connect, or total loss of signal. Sometimes (rarely) it is very fast, so I do not think the problem is with my router. <br /><br />We live in the northwestern part of the city, Longhunters and Lexington. Perhaps that is part of the problem. Hope you can get things fixed soon.Unknownhttps://www.blogger.com/profile/13167127432281270146noreply@blogger.comtag:blogger.com,1999:blog-8985375119695599206.post-1483933007718859062015-10-23T09:19:37.878-05:002015-10-23T09:19:37.878-05:00Chris, our plans are to concentrate on making a si...Chris, our plans are to concentrate on making a significant upgrade to the upload speeds. The exact new speeds and timing are not firm yet, because we have a lot of work to do in finally retiring our analog cable channels, getting the new cable modem termination system installed, tested, and integrated into our network, and conducting testing of speeds in a variety of our nodes. <br /> <br />The targeted time is the first of the year or thereabouts. We will keep everyone posted on the specifics as they reveal themselves through our testing.<br />Billy Rayhttps://www.blogger.com/profile/10388845919168009946noreply@blogger.comtag:blogger.com,1999:blog-8985375119695599206.post-19059296371580583522015-10-22T11:21:44.146-05:002015-10-22T11:21:44.146-05:00Do you have any information on what kind of increa...Do you have any information on what kind of increases in speed we may see on the Internet side of things? Or possibly when we may see those speed increases?<br /><br />ThanksChrishttps://www.blogger.com/profile/01368199310060953077noreply@blogger.comtag:blogger.com,1999:blog-8985375119695599206.post-47882823792204799122015-10-01T08:09:51.761-05:002015-10-01T08:09:51.761-05:00I bet the Smithsonian would love to have it!I bet the Smithsonian would love to have it!Billy Rayhttps://www.blogger.com/profile/10388845919168009946noreply@blogger.comtag:blogger.com,1999:blog-8985375119695599206.post-57020146711146328162015-10-01T05:27:01.616-05:002015-10-01T05:27:01.616-05:00I still have an old Black and White Zenith TV with...I still have an old Black and White Zenith TV with knobs and legs....What am I gonna do?!?!?!?!?!?jwhite60690https://www.blogger.com/profile/00746070325007429375noreply@blogger.comtag:blogger.com,1999:blog-8985375119695599206.post-91355211104920335912015-09-30T10:01:35.736-05:002015-09-30T10:01:35.736-05:00Thanks Chuck, you make a number of excellent point...Thanks Chuck, you make a number of excellent points. We are going to pull out all of the stops in trying to get this information out. If our 2015 plans had gone as we made them this time last year, this conversion would have been done in May. However, our technology vendors spent several months getting all the pieces to live peacefully with each other and we are way behind. Now the digital conversion is happening at the same time as the electric rate change, and we did not want that.<br /><br />We are starting to pull a few analogs down already and replace them with a screen that says something like, if you are seeing this you are still using analog tuner, please autoprogram and have your television look for the digital replacements, if you don't see them, call us for help. We hope that will fill in the gaps of communication via FB, email, etc.<br /><br />Folks can buy their own DTA, but it won't have the i-Guide. We have to license that to provide it to the DTAs, so many will want to rent them from us for that. Otherwise, if that isn't an issue, we are fine with folks getting their own.Billy Rayhttps://www.blogger.com/profile/10388845919168009946noreply@blogger.comtag:blogger.com,1999:blog-8985375119695599206.post-41836032408819441102015-09-30T09:50:44.475-05:002015-09-30T09:50:44.475-05:00This is still going to catch a lot of older people...This is still going to catch a lot of older people off guard. Ones who don't read past the part where internet speeds will increase and all the technical details. I would expect lots of calls on 11/1/15 that "My cable is not working".<br /><br />I would highly suggest that you keep putting this information out there, maybe leading off with the specifics that "Your older (Pre-2008 or whatever) TV will cease to work without a box of some sort after November 1 on EPB cable system." This was the first time I had heard of it and I am on the net, have epb email, like the facebook page, etc. The majority of info recently has been about getting EPB electric portal account to monitor electric usage and how the bills will be changing.<br /><br />You may also mention another choice is that they can purchase their own DTA box rather than renting since they are available and are not coded or addressable or whatever by EPB.<br />Good Luck Guys. Chuckhttps://www.blogger.com/profile/02665188879307119325noreply@blogger.com