Blog Archive

Monday, January 23, 2012

Tonight's Email Server Upgrade

As we've been mentioning over the past several days. Tonight at midnight the Glasgow EPB

We've been working for several months to make sure that this migration goes as smoothly as we possibly can. We've also given you lots of information over the past weeks regarding this transition. There are just a few key things you need to remember. These are the key differences in this mail server and the old one which might affect you:

  • If you are a customer that uses a mail client on your computer (such as Microsoft Outlook, Eudora, Thunderbird, or Windows Live Mail) you will not have to do anything. Your email will work the same as it always have and you probably aren't going to notice anything different at all.

  • If you are a customer that forwards email from one account to the other, for example you forward your address to gmail, then you should log in and check your forward settings in the webmail interface. Over the weekend we wrote a script to import the forwards so it should be fine, just in case it can't hurt to check. You can do this tomorrow morning by logging into the webmail interface at and looking under Options>Autoresponder And Forwards.

  • When logging into the new webmail interface, you must use your entire email address as the username. For example

  • If for some reason you've left all of your mail on the server, then your email will automatically be imported into the new system. To automatically kick this off, you need to log into the webmail at tomorrow after the migration. Depending on the size of your mailbox, it might take a few minutes, but your email will show up inside of webmail.

  • If you had contacts saved in webmail, we've done our best to import them. If for some reason your contact list inside of webmail doesn't get imported, then give us a call or send us an email at and let us know what you're missing and we'll do our best to get it corrected for you.
  • Barracuda is going away, we are going to be setting it so that it no longer does any filtering then will be removing in a few days after we're sure that customers have received all of their quarantined mail. The new antispam features are integrated into the email server and the quarantine can be viewed by logging into and selecting "Mail Settings" from the drop down box. We have been asked by the mail server creator to not import whitelists yet. The technology the new system uses is different from the Barracuda so it shouldn't have as many false positives as the Barracuda had and shouldn't need as many white lists. Just in case though, we are saving all of your old white lists so we can put them if we need too.

We have been planning this migration for quite some time and we've tried to think of every possible way to make it as painless as possible for our customers. We're sure there will be some issues and we'll have staff on hand to deal with these. If you have any problems after the migration give us a call at 270-651-8341 or send us an email at and we'll be happy to help you work through them. Thanks for your patience, and we hope you enjoy the new features given to you by MagicMail.