Monday, September 30, 2013
VERY IMPORTANT ANNOUNCEMENT!
3:26 PM | 
Posted by
Billy Ray |
If you get
your internet service from Glasgow EPB (and if you don’t, you should!), you
will be interested in this upcoming event. Please take a moment to review this
announcement about work that will impact your internet service.
The broadband
network that delivers cable television and high speed internet services to the
people of Glasgow is a very complicated set of systems. At the very heart of
the network is the system we call the Cable Modem Termination System (CMTS),
and we need to make some changes and improvements to that system.
On the
evening of October 15, starting at about 11 p.m., and continuing through the
wee hours of the morning of Wednesday, October 16, we will be conducting an
extensive overhaul of our CMTS. This work will interrupt the internet service
to various parts of the community for extended periods during this time frame.
Please make plans for your life and your businesses to be affected by this work.
The
inconvenience should be worth it. We certainly hope so! This project is to
enhance the capabilities of our cable modem network to allow faster upload
speeds and even faster download speeds. Frankly, we see this as the equivalent
of a heart transplant. We know that a successful operation will yield greatly
increased quality of life, but we dread the operation and the many things that
could go wrong! Still, this is our job and we have been planning this operation
for most of 2013. On October 15, all of the hardware, software, experts, and
EPB team will be on hand to conduct this procedure. Please hang with us as we
go into battle.
Friday, September 27, 2013
Oops! We failed too….
We continue
to ask our customers to look for ways to conserve energy and, after a
significant problem with our 50 year old ceiling, we were forced to take a
serious look at ourselves. What we found
was that we were failing too. Fifty year
old windows and air handlers, while state of the art for their day, are
painfully inadequate in today’s environment.
So, we will be making some changes.
Effective
October 4th our main lobby will be relocated to an area at the back
entrance of our building. This will
allow contractors to start working on the lobby to bring it up to today’s
energy standards. Signs will direct our customers to the new temporary entrance.
Normal business transactions will be handled in that area, however we request
that all payments be made through our drive thru window. While we will keep our
drive thru window open as much as possible, there may be some necessary
closures of that area also. All local
banks accept our payments, or now may be a great time to look at automatic bank
draft or paying your bill online. If you
have any questions about those options, please contact us at epb@glasgow-ky.com or via phone at 651-8341.
We apologize
in advance for any inconvenience, but we know these improvements will create an
energy efficient building that hopefully will last another 50 years. If you are wondering about the efficiency of
your home, TVA has a great program available to help answer your
questions. A certified inspector will do
an extensive evaluation of your home and will provide not only a detailed
report, but offer some financial incentives to help with your
improvements. You can read more at http://www.tva.gov/ee/in_home_eval.htm .
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