Blog Archive

Monday, September 30, 2013

VERY IMPORTANT ANNOUNCEMENT!



If you get your internet service from Glasgow EPB (and if you don’t, you should!), you will be interested in this upcoming event. Please take a moment to review this announcement about work that will impact your internet service.

The broadband network that delivers cable television and high speed internet services to the people of Glasgow is a very complicated set of systems. At the very heart of the network is the system we call the Cable Modem Termination System (CMTS), and we need to make some changes and improvements to that system.

On the evening of October 15, starting at about 11 p.m., and continuing through the wee hours of the morning of Wednesday, October 16, we will be conducting an extensive overhaul of our CMTS. This work will interrupt the internet service to various parts of the community for extended periods during this time frame. Please make plans for your life and your businesses to be affected by this work.

The inconvenience should be worth it. We certainly hope so! This project is to enhance the capabilities of our cable modem network to allow faster upload speeds and even faster download speeds. Frankly, we see this as the equivalent of a heart transplant. We know that a successful operation will yield greatly increased quality of life, but we dread the operation and the many things that could go wrong! Still, this is our job and we have been planning this operation for most of 2013. On October 15, all of the hardware, software, experts, and EPB team will be on hand to conduct this procedure. Please hang with us as we go into battle.
Friday, September 27, 2013

Oops! We failed too….




We continue to ask our customers to look for ways to conserve energy and, after a significant problem with our 50 year old ceiling, we were forced to take a serious look at ourselves.  What we found was that we were failing too.  Fifty year old windows and air handlers, while state of the art for their day, are painfully inadequate in today’s environment.  So, we will be making some changes.

Effective October 4th our main lobby will be relocated to an area at the back entrance of our building.  This will allow contractors to start working on the lobby to bring it up to today’s energy standards. Signs will direct our customers to the new temporary entrance. Normal business transactions will be handled in that area, however we request that all payments be made through our drive thru window. While we will keep our drive thru window open as much as possible, there may be some necessary closures of that area also.  All local banks accept our payments, or now may be a great time to look at automatic bank draft or paying your bill online.  If you have any questions about those options, please  contact us at epb@glasgow-ky.com or via phone at 651-8341.

We apologize in advance for any inconvenience, but we know these improvements will create an energy efficient building that hopefully will last another 50 years.  If you are wondering about the efficiency of your home, TVA has a great program available to help answer your questions.  A certified inspector will do an extensive evaluation of your home and will provide not only a detailed report, but offer some financial incentives to help with your improvements.  You can read more at http://www.tva.gov/ee/in_home_eval.htm .

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