Wednesday, October 16, 2013
The Internet Upgrade That Wasn't
2:37 PM | 
Posted by
Billy Ray |
The
internet upgrade was not accomplished last night due to a major error by
the hardware company. Since we plan these upgrades during the late
night to cause as little disruption to our customers as possible, we
could not get resolution from this mega-corporation during that time
frame. We are in contact this morning with the management and our sales
representative of this company who created the problem, voicing our
extreme displeasure and demand for resolution to this issue. We will
keep you advised as to when we will perform the upgrade, but in the
meantime if you are experiencing any internet problems please give us a
call at 651-8341 so we may address them.
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4 comments:
so when will the upgrade occur?its been a month since the original planned date
so when will the upgrade occur?its been over a month since the original planned date
so when will the upgrade occur?its been a month since the original planned date
Adam, the upgrade was completed a couple of weeks after the initial planned event. We are still working with Motorola/Arris to bring the project to a close and upgrade speeds to the customers.