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Wednesday, October 16, 2013

The Internet Upgrade That Wasn't

The internet upgrade was not accomplished last night due to a major error by the hardware company. Since we plan these upgrades during the late night to cause as little disruption to our customers as possible, we could not get resolution from this mega-corporation during that time frame. We are in contact this morning with the management and our sales representative of this company who created the problem, voicing our extreme displeasure and demand for resolution to this issue. We will keep you advised as to when we will perform the upgrade, but in the meantime if you are experiencing any internet problems please give us a call at 651-8341 so we may address them.

4 comments:

adam 27 said...

so when will the upgrade occur?its been a month since the original planned date

adam 27 said...

so when will the upgrade occur?its been over a month since the original planned date

adam 27 said...

so when will the upgrade occur?its been a month since the original planned date

Billy Ray said...

Adam, the upgrade was completed a couple of weeks after the initial planned event. We are still working with Motorola/Arris to bring the project to a close and upgrade speeds to the customers.

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