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Thursday, February 3, 2011

Internet Maintenance Outage Tomorrow Morning

Early in the morning on Groundhog Day (February 2), we had an interruption to our internet service caused by the unexpected reset of the hardware and software that manages all 5,500 cable modems deployed on the EPB network. Even though we got it restarted about an hour later, we opened a ticket on the event with the manufacturer, Motorola. Since then they have been analyzing our event and have recommended some changes to be made to the system.

To implement those changes we will be required to take down the cable modem system Friday morning (February 4) at about 6:00 a.m. If all goes well, the system should be down only 30 minutes to an hour. Please keep this in mind as you make your plans for Friday morning relative to internet usage. This maintenance will interrupt all cable modem services while the Motorola team and the EPB team work together to solve the mysterious issue with our equipment.

Thanks for your understanding of the need to plan this outage in order to prevent future unplanned outages.

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